Director of Member Experience

Boise, ID
Full Time
Manager/Supervisor
About Us
Girl Scouts is the preeminent leadership development organization for girls offering programs from coast to coast and across the globe. Girl Scouts offers every girl a chance to practice a lifetime of leadership, adventure, and success.

Position Summary
The Director of Member Experience provides vision, leadership and accountability for membership growth, volunteer engagement, and girl program delivery. As a key member of the leadership team, the Director develops and executes strategies that drive sustainable growth, leverage community partnerships, and align resources to maximize mission impact. Through data-informed decision making, cross-functional collaboration, and the leadership of high-performing teams, this role ensures operational excellence while advancing the council's strategic priorities, mission impact, and long-term success.

Essential Functions

Organizational Leadership
  • Serve as a key member of the leadership team, contributing to organizational planning, strategy development, culture enhancement, and long-term sustainability
  • Lead, mentor, and support managers and staff to foster a high-performing, engaged team
  • Promote a culture of accountability, collaboration, innovation, and continuous improvement
  • Lead organizational change efforts and drive successful implementation of new programs, systems, and processes
  • Manage organizational budgets including multi-year forecasting and strategic resource management
  • Represent Girl Scouts of Silver Sage in external meetings, presentations, and community engagements
  • Identify and address organizational risks while ensuring sound decision-making practices
Membership Development
  • Lead and manage teams responsible for membership growth, volunteer engagement, and direct girl program delivery, while establishing clear performance expectations and accountability measures
  • Collaborate with department staff across community engagement, philanthropy, marketing, and operations to ensure an integrated approach to membership growth and sustainability
  • Establish annual organizational goals, recruitment and retention strategies, monitor key performance indicators, and provide regular progress reports and recommendations to executive leadership
  • Create and implement multi-year plans to expand membership including girl and volunteer participation
  • Utilize membership, program participation, impact and outcome, demographic, and market data to evaluate performance, identify opportunities, and inform strategic decision-making.
  • Cultivate and maintain relationships with schools, community organizations, businesses, families, volunteers and other key stakeholders to increase awareness, access, and participation in Girl Scouts
  • Champion belonging initiatives within girl and volunteer engagement strategies to expand program access to underserved and diverse communities
  • Regularly travel throughout the service area as needed to support membership development and community engagement activities
Member Experience
  • Foster a culture of exceptional girl, family and volunteer experience through innovative engagement
  • strategies, responsive service delivery, and continuous improvement practices
  • Lead development of volunteer lifecycle strategies, including recruitment, onboarding, training,
  • development, recognition, and retention efforts.
  • Lead development of girl program strategies, including recruitment, new member engagement and direct program delivery through Girl Scout workshops, events, day-camp programming, leadership awards, and community partner experiences
  • Ensure effective program-delivery models throughout volunteer & Council-led programming to ensure each Girl Scout experiences the full Girl Scout Leadership Experience (GSLE) and 5-leadership outcomes
  • Regularly review, update and ensure compliance with Girl Scout policies, safety standards, regulatory requirements, and organizational procedures across all member services.
Other
  • Adhere to Council and GSUSA policies, standards, procedures and Girl Scout Promise and Law.
  • Support and promote the Girl Scouts’ commitment to access and belonging.
  • This job description is not all-inclusive, and management may revise or reassign duties as needed to reach the goals of the Council.
Qualifications
  • 3+ years of progressively responsible leadership experience in business administration, education, public administration, nonprofit management, human resources, customer experience, community engagement, or a related field
  • 2+ year's experience leading and developing high-performing teams
  • Strong background in volunteer & youth recruitment, engagement, development, and retention strategies
  • Strong leadership, coaching, conflict resolution, and change management skills
  • Demonstrated success in developing and executing business growth strategies
  • Experience managing complex operations, budgets, and organizational resources.
  • Knowledge of the Girl Scout Movement, volunteer-driven organizations, or youth-serving organizations preferred
Additional Requirements
  • Ability to drive to meetings and hold a driver’s license acceptable to Council’s insurance company
  • Ability to work flexible hours for meetings, events, and activities that occur outside of traditional work hours
  • Ability to move and transport meeting supplies and materials weighing up to 20 pounds, with or without reasonable accommodation.
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